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INDOCTRINATING SELLERS

 

INDOCTRINATING SELLERS

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Upon reading the article from Inman News - Death of a Listing Presentation, I have put to rest the presentation portion of the listing presentation and adopted EDUCATION.   Managing a seller's expectation is done through preparation.  We are better able to do that if we give them the (as Lenn Harley would say) Hard Core Real Estate Talks!  I've come up with some things that should be explained during your education process:


1.  You should let the seller know HOW they can contact you.  Is it email?  What's your response time for replying to emails?  What is your response time for a phone call?  How soon can they expect to hear from you after leaving a voice mail?  This is important, you're setting the stage for the entire relationship.  TELL THEM NOW what they can expect!


2.  Explain to them a BUYER'S MARKET versus SELLER'S MARKET.  Then SHOW them facts.  Show them the current inventory and explain how many months of inventory there are in the area.


3.  Give them numbers!  But at the same time, don't OVERWHELM with too much data.  

        The Numbers

         a)  Average days on market - overall market and their sub-division (if applicable).

         b)  Number of homes for sale in their price range - overall market and their subdivision.

         c)  Number of homes that have sold in the last 6 months/1 year.

         d)  Homes comparable to theirs that are currently on the market - high price/low price


This will kill many birds with one stone.  A seller can gage how long their home will be on the market, at a minimum.  A seller would know how many listings their up against.  A seller would know where their asking price will be in comparison with the others. They will know (if they don't already), what's been going on in their neighborhood.

Offering


4.  What is being OFFERED on homes that are selling?  Seller assistance on closing costs, home warranties, bonus' to selling agents.  A seller should know if/what other sellers are doing to make their home more appealing  to buy.

Eyes of a buyer


5.  Here's a big one.  What will the BUYERS SEE when considering their home?  Provide the seller with printouts of active listings and go over details of the features of those homes.  Everyone usually (almost always) thinks their house is BETTER than the others.  A good way to show them that is to take them on a tour of the competition's homes.  


Ask the seller questions.  Find out their motivation.  

Are you willing to sell your house at fair market value?  (Typical response:  "But I'm not willing to give it away.")  At what price would you consider you were giving it away?"


Sellers must know that this is a TEAM effort.  Everyone is working toward a common goal. That goal is to get their home SOLD!                     sold


Courtesy of Yvette Smith, SRES® REALTOR®
WILLIAMSBURG REAL ESTATE
757-753-7472
Long and Foster REALTORS®
6610 - J Mooretown Road
Williamsburg, VA  23188
YvetteSmith@AtHomeInWilliamsburg.com




Comments

Yvette - SPOT ON!  Great post - you left nothing out other than to follow through or 'Practice what you preach' which I think many fail to see.  Thanks for the excellent post.

Posted by Tim and Pam Cash - Clarksville TN Real Estate Professionals (Crye-Leike (Sango)) about 1 year ago

This is one of the best blogs I have seen in a while, seriously.  It was laid out very well.  I bet you do just as well in those listing presentations too!  I am taking some pointers from you, thanks.

Posted by Portsmouth NH Real Estate Agent - Rebecca Skane, Realtor®, e-PRO® (Keller Williams Coastal Realty) about 1 year ago

Yvette - This is exactly the type of medicine that is needed....... Lol

Posted by Jennifer Fivelsdal, Mid Hudson Valley (JFIVE HOMES REALTY LLC) about 1 year ago

Yvette, Great post.  You are right on the money.  I think the biggest thing is educating our clients as to how we work and managing their expectation.   Clear communication is key. 

Posted by Audrey June-Forshey, GRI, Gaithersburg, MD (RE/MAX Realty Group) about 1 year ago

Yvette- Good tips. I like the first one about letting sellers know how and when to contact you. That could save a lot of hassle on everyone's part.

Posted by Ilyce Glink (Think Glink Publishing) about 1 year ago

Yvette, in this market, your post is very appropriate. Setting expectations and then of course making sure your partners on the same song book as you is the key to a low stress and easier transition into or out of a home.

Nice post

Bo

Posted by Bo Hussung about 1 year ago

Yvette,

This is so frustrating to me. No matter how often I try, I am never happy with my full presentation. sigh..

Posted by Greg Nino Houston Texas (RE/MAX West Houston Professionals) about 1 year ago

Yvette- Very nice presentation!

We never do a full presentation, they are canned, boring and the sellers just sit there grinning and bearing it. We discovered long ago that you have to listen. The number one rule is to listen. The number 2 rule is to ask questions. If you don't do those two things you can talk until your are blue in the face showing facts and it will fall on deaf ears.

Posted by Nestor & Katerina Gasset Realtors® Wellington Florida Luxury Homes (International Properties and Investments, Inc.) about 1 year ago

Yvette- This post deserves a feature. Hope you get the gold star:)

Posted by Nestor & Katerina Gasset Realtors® Wellington Florida Luxury Homes (International Properties and Investments, Inc.) about 1 year ago

Most of the time listings are won and lost at the presentation. It looks like you are on the right track Yvette.

Posted by Bill Gassett Metrowest Massachusetts Real Estate (RE/MAX Executive Realty) about 1 year ago

Yvette, this is just awesome. Excellent and educational. Why isn't this on Diary? Sup? How are the boys? Ready for the holiday? Me either...Hugs, Deb

Posted by Lake Livingston Real Estate by Deb Brooks about 1 year ago

This is a great post with some really useful tips.  Thanks!

Posted by Dr. Stacey-Ann Baugh (EOP Real Estate, LLC) about 1 year ago

Excellent post.  I find that Sellers have unrealistic expectations that are often difficult to overcome.

Posted by The Best Spot Realty/Waterfront Real Estate/Ooltewah Real E about 1 year ago

How right you are it is to us to prepare the sellers on all this important information-Thanks for sharing.

Posted by Pat Champion (Coldwell Banker Camelot Realty) about 1 year ago

Thanks Yvette.

I would add one more thing to your meeting with a prospective seller client.

Strap them in and drive them to a couple of properties actively listed that will be competition for their home for sale.

I have always found that, when a seller really sees the competition, they become much more realistic.

 

Posted by Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate about 1 year ago

Well done, I have been taking this approach for the last year or so and it has been awesome.

Posted by Keith Callister (Equity Real Estate) about 1 year ago

Great post, very succint. I wish wecould put this in a bottle and ask sellers to drink it. 3 afters the end of a sellers market these battles are still being fought every day.

Posted by Corinne Guest Barrington IL Real Estate - Broker - Buyers Agent - Luxury Homes (Royal Advocate Realty-Realtor-REO-Short Sales ) about 1 year ago

Hi Yvette:

Yep, you got it...this sounds right to me.

To determine each seller's motivation, is the tough question.

Posted by Toula Rosebrock -Broker/Sales Associate, Realtor, Lacey Township, Ocean County, (NJ, Diane Turton, Realtors, Forked River, NJ) about 1 year ago

That is a wonderful breakdown full of information and explanations for easy reading and education regarding statistics and numbers. So often we forget that the consumer doesn't understand all the mumbo jumbo. When we first started did we? Good one Yvette!

Posted by Celeste "SALLY" Cheeseman HAWAII Relocations & Real Estate (Century 21 Liberty Homes) about 1 year ago

TIM & PAM - AMEN to that!  Thanks for the reblog!

REBECCA - Why, thank you so much!  I must admit they still give me butterflies, but I survive:o)

JENNIFER - Yup, cuz it's a lil' sick right now :o)

AUDREY - Dito and how much we work too!

ILYCE - Yes, very important.  If you set that straight up front, there will be no worries about "I couldn't get a hold of you!"

HI BO!!  Right now we're seeing so many stressful situations anyway.  To remove as much stress as can be removed, for the seller it is a relief.

GREG - I bet your presentation ROCKS!

KAT - Thank you for the star!  I admit, I've seen that look before.  I knew that I needed to make an adjustment.  I think it's important to contact w/seller right away...don't want to loose them w/ too much "stuff"

BILL - Thanks!  I hate losing...it's my nature.

DEB - Hi girlie!  I didn't think that it "Diary" material!  My bad, I'll post now.  Everyone's well & yes I'm busy buying Pokeman stuff!

STACEY - Your quite welcome!

BEST SPOT - And if you can't overcome them, do you still take the listing?  I wouldn't!

PAT - We must prepare them for the road ahead (sometimes long road).

LENN - Nothing like a good jolt of reality.  That's a great idea!

KEITH - Good for you!  I'm on the right path now!

J & C - Yes, like I wish there was a magical drink to lose weight :o)

TOULA - I think you just have to ask them.  Why do they want to sell right now?  I think that's an important question to ask.

SALLY - I still don't understand some of the mumbo jumbo!  I think it's important to find the balance of giving the information, but at the same time, not overwhelming or confusing them.  Thank you!

 

 

Posted by YVETTE SMITH REALTOR IN WILLIAMSBURG VA WILLIAMSBURG VIRGINIA HOMES FOR SALE (LONG & FOSTER) about 1 year ago

Well said!  (And nicely presented, too).  

Posted by Sea to Sky Premier Properties (Salt Spring) about 1 year ago

Loved your post! 

Some in the business would say there are two types of realtors. 

One tells the seller's what they want to hear. 

The other tells the seller's the way it is.

I'm the latter and have lost listings because so many of the seller's are not emotionally ready to accept the facts even when the facts are supported by MLS data.

I try to educate them as to how much stress there is for them when their property is listed. 

They look like deer in the headlights at this point in time because they haven't accepted the fact it may take a year or more to get the first offer!

I would rather do my best to educate them to the current market conditions to lower their expectations.  I figure this is a better way than tell them everything they want to hear and when there are no showings and no offers launch into a song and dance to keep the listing.

Posted by Jim Shaw Realtor Naples Florida Luxury Properties (Prudential Florida Realty) about 1 year ago

Great post Yvette!  I'm bookmarking this so I'll have it handy when the time comes.

Posted by Tracy Williams Pender, MBA ~ Knightdale & Raleigh, NC Real Estate (Carolina Realty Max) about 1 year ago

I missed the article about the death of the listing presentation.  I do have an opinion on that, however, and I would say it has evolved into something different than 20, 15, 10, 5 or even 2 years ago - But it does live in a format that works in 2008.  Your suggestion about "education" is an example.

Posted by Margaret Woda, Maryland Real Estate (Margaret Woda (Long and Foster, Crofton MD Real Estate)) about 1 year ago

That makes sense! I don't always get the listing but I have followed something very similar for a long time. Thanks.

Posted by Angelica Blatt -CRS, e-pro, GRI, ABR Monterey Peninsula Real Estate (Keller Williams Realty - Monterey Peninsula Realtor#01248430) about 1 year ago

Terrific Yvette,

I loved it, and will print and refer back to it.  It could be the best blog I have seen since I have been on AR Education is the key, not just spouting numbers and facts, but asking questions and follow-up,and a clear understanding of everyones expectations as well.

Thanks for the great insights.

Mike Nastri

 

 

Posted by Anonymous about 1 year ago

Yvette, Nicely done and paramount in this market!

Posted by Barb Szabo E-pro Realtor Cleveland Ohio Homes (RE/MAX Trinity) about 1 year ago

Great post.  I like the idea of education, if the customer understands what they are getting into they can have more realistic expectations.

Posted by Lauren Krady Lancaster PA Realtor (Coldwell Banker Select Professionals) about 1 year ago

Yvette...great post!  Finding out the sellers expectations upfront is so key to your relationship going well.  Great tips!

Posted by Rachel Bruner (Keller Williams Realty) about 1 year ago

Yvette, excellent post.

I do exactly what Lenn Harley does. If I feel the sellers  are bit off the mark in regard to market conditions...in the car they go. Unrealistic sellers soon change their tune when faced with the facts. When they can touch, see and feel what buyers see. When we arrive back to their house, I make them start at the front door and take a tour just as a buyer would who has seen the previous three home. (it works!) 

At that point,  I let them know they control three things when trying to Sell : Price, Terms and Condition. The Listing Agent controls Marketing,  Interprits  and Coaches the seller about Market Conditions and Handles Negotiations

 

Posted by Peggy James- "Your Neighborhood Realtor" Serving Lake Ridge VA and Woodbridge VA (Exit 1st Choice Realty) about 1 year ago

Great timing I'm working on revamping my pre-list and actual presentation and I like the EDUCATION versus presentation. I'm here to help not entertain! LOL.  Great tips as always.

Posted by Cat Zwicker-Grant, P.C., your Central Oregon Real Estate Professional (Desert Sky Real Estate, LLC) about 1 year ago

Yvette!

This is great stuff.  I have learned that a great listing presentation like this is pertinent.  Some sellers don't like to hear the truth though.  This weeds out the serious sellers and the ones who are just looking to try to sell their house on terms are not the reality of todays market.

Posted by Marlene Pellegrini REALTOR® ERA REALTY PROs - Eastern Connecticut (The Dan Sperduto Home Selling Team) about 1 year ago

BTW I love your new blog format.  The header looks great!

Posted by Marlene Pellegrini REALTOR® ERA REALTY PROs - Eastern Connecticut (The Dan Sperduto Home Selling Team) about 1 year ago

Nice work Yvette! I loved reading this and am glad many Realtors are keeping up with today's market and are trying to educate our clients instead of just getting them to list, no matter what. We all need to adjust our thinking, presentations, views in order to survive and help the homesellers and buyers out there survive as well.

Congratulations as well on getting the recognition you deserve for this post.

Posted by Terrie Leighton , REALTOR, CDRS, Northern Nevada Real Estate (Ferrari-Lund Real Estate, Northern Nevada) about 1 year ago

Yvette, you are so right, it all is about EDUCATION. The better you are at that, the better you will succeed.

Posted by Gary Woltal - Associate Broker REALTOR® Dallas Ft. Worth (Keller Williams Realty) about 1 year ago

Yvette, thanks for the pointers.  You are exactly right, it is an education process and many times the students think they know the subject and understand the material when they don't know how much they don't know.  That's the challenge.

Posted by Jerry Hill, Network Real Estate, Inc., Little Rock, AR about 1 year ago

Yvette - What a great idea taking your client to their competition. I'm sure that will do the trick in getting the listing or walking away if they are still reluctant. Congratulation on your gold star - well deserved.

Posted by Petra Norris - Lakeland Florida Realtor® Lakeland Florida Real Estate, (CDV TransAtlantic, Inc.) about 1 year ago

FABULOUS POST...packed full of essential information! It is so important to get past the hype and get down to business. I love it! ~GBU~

Posted by Elizabeth Nieves - Bilingual Raleigh - Durham North Carolina Real Estate Team (The Elizabeth Nieves Realty Group) about 1 year ago

Absolutely terrific. Expectations, expectations, expectations. How many problems can we avoid by properly managing expectations?

Posted by Keith Strawn about 1 year ago

Woooo we. Something call the Fire Department. This blog is caliente-HOT!

Yvette congratulations on your featured post woman. Well written. I really enjoyed this one. Also like the graphics to this post. Is that Istockphoto.com? I am curious. And I am going to be following you too on Twitter. Great post.

Posted by Lanre"The Real Estate Farmer" Folayan DC & PG County MD homes for sale (Exit Premier Realty-Upper Marlboro,MD (PG County MD Homes)) about 1 year ago

Excellent points.  I think some of the groundwork can be laid with good blogging... the rest can be cemented with the sellers at the listing meeting. 

Posted by Lane Bailey - REALTOR & Car Guy (Diamond Dwellings Realty) about 1 year ago

Great points. In this market if we don't educate our sellers, they'll just be frustrated.

Posted by Alan Barker - Utah Homes (Cornerstone Real Estate) about 1 year ago

Good advise!  After all, we can't sell the house unless the seller is willing to sell.

Posted by Terri Visser,CRS - Selling Central Oregon Real Estate (Desert Sky Real Estate, LLC) about 1 year ago

Great information here... Keep up the great blogging.  Sellers hire us to help them... The need to be Ready, Able and Willing !

Posted by Roland Woodworth,SFR - Clarksville Short Sale and Foreclosure Resource (Exit Realty Clarksville) about 1 year ago

Wonderful post -- probably the best I've read in weeks!  I think it is so important to understand the seller's true motivation for selling the home -- many agents overlook this one.

Posted by KERRY LUCASSE - Your Intown Atlanta Real Estate Consultant (Keller Williams Peachtree Rd) about 1 year ago

This is one of the best I've read in a whle. We are moving to put up numbers on a big screen in the office. Getting the sellers out of their comfort zone (the kitchen table) and into the office and let the numbers do the educating. It's powerful

Posted by Janice Roosevelt,Ecobroker, ABR, e-PRO ( - Keller Williams Real Estate -) about 1 year ago

Yvette, What a great post. I am Bookmarking this for discussion at our next sales meeting. You have put details into a great post.

Posted by Charles Stallions Real Estate 800-309-3414 Pensacola, Fl. about 1 year ago

Yvette,

Great post!  I never quite understood why everyone makes such a big deal out of the listing presentation...If we give the sellers the facts and numbers then we've done our job and hopefully they can see through the sugar coated fluff that some of our competition is dishing out.

Posted by Tara Camp (Keller Williams Western Realty) about 1 year ago

Yvette~Hi! You've been awarded a gold star...and for good reason! This is a very informative post that is well written and easy to understand! Congrats!

Posted by LaShawn Norden, REALTOR, (321) 377-0157 Your Real Estate Advocate in Florida (RE/MAX Central Realty) about 1 year ago

Hi Yvette!

Liked your post so much I shared it along with a few other articles about the same subject on my recent post! Hope you don't mind. =) Sooo worth sharing.  Though I'm not there yet, I completely agree with what Lenn Harley and Peggy James shared regarding getting those sellers in the car. Will do, will do. Thanks for your wise words...

Posted by Carin Arrigo-Zimmer Orange CA Realtor (First Team Real Estate) about 1 year ago

Great info. It takes a lot of scrolling down past good comments to leave one. Congradulations-Dinah Lee

Posted by Dinah Lee Griffey Allyn, Belfair,& LakeLand-Homes & Land (Windermere Peninsula Properties) about 1 year ago

Yvette, Very good post, well done, informative and right on the mark!  Thanks!

Debi

Posted by Debi Boucher - "Realtor Showcase" Real Estate Slideshows/ Photographer (Memories DVDs - Realtor Showcase Slideshows) about 1 year ago

I took some of what you said and put it into my presentation for educational purposes. Hope all is going well.

Posted by Charles Stallions Real Estate 800-309-3414 Pensacola, Fl. 7 months ago

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